The service desk built for how teams actually work.
KivraDesk is a multi-tenant ticketing and service desk platform for IT, HR, Finance, Operations, and customer-facing teams. Email, Slack, Teams, and portal — one queue, one source of truth.
- Channels
- Email · Slack · Teams · Portal
- Avg. resolution
- −38% vs legacy queues
- Multi-tenant
- From day one
One platform, every team.
Departments already on KivraDeskPlatform
Everything a modern service desk needs.
Built around the daily workflows of agents, requesters, and admins — without the bloat of legacy ITSM suites.
Unified ticketing
Email, Slack, Teams, portal — one queue, one SLA clock. No duplicate tickets, no context switching.
Automation engine
Route, escalate, and close. Set the rules once; the engine handles the rest.
Multi-tenant by design
IT, HR, Finance, Ops — fully isolated, one deployment. Scale teams without forking anything.
Reporting that matters
SLA attainment, CSAT, backlog age. Real metrics, not vanity dashboards.
Knowledge base
One-click article linking from tickets. Self-service deflection that actually deflects.
Asset & CMDB
Every laptop, license, and config item linked to the incident that broke it.
Agent workspace
A dense, focused command center.
Keyboard-first navigation, saved views, and inline actions. Every screen optimized for the agent who closes 60 tickets a day — not for a demo.
- Saved queues per team and per agent
- Macros, canned replies, and bulk actions
- SLA timers, breach alerts, and pause states
- Linked KB articles and asset history in-context
VZX-1042 · IT · Network
VPN disconnects every 10 minutes
Requester
elin.morten@vizxglobal.com
Assignee
Johan L. (IT Ops)
Asset
MBP-A2992 · MAC03871
Elin · 09:14 · via Slack
VPN drops every ~10 minutes since the macOS update. Have to reconnect manually.
Johan · 09:21 · internal
Looks like a known issue with our Cisco AnyConnect after 14.4 — pushing patch via MDM, ETA 20 min.
Channels
Every channel. One queue.
A Slack message, a forwarded email, a Teams mention, a portal form — each becomes a single ticket with full thread history attached. No copy-paste. No lost context. No duplicate tickets.
Gmail · Outlook 365
Slack
DMs · channel mentions
Teams
Channels · bot commands
Portal
Self-service request form
Unified Queue
One ticket · full context · no channel switching
Gmail · Outlook 365
Slack
DMs · channel mentions
Teams
Channels · bot commands
Portal
Self-service request form
Unified Queue
One ticket · full context
Modules
Pick what you need. Add the rest later.
Email gateway
Gmail / Outlook 365
Slack & Teams
Bi-directional
Departments
IT, HR, Finance, Ops
SLA engine
Per-policy timers
Knowledge base
Internal + public
Asset / CMDB
Hardware & licenses
Reporting
SLA, CSAT, backlog
RBAC + audit
Granular roles
For every role
Built for every side of the desk.
Agents
Close more, click less.
- Dense queue with inline status, priority, and SLA timers
- Keyboard shortcuts, macros, and bulk actions
- All ticket context — asset, history, KB — in one pane
- No tab-switching between tools
Requesters
Get help fast.
- Submit from Slack, Teams, email, or the portal
- Track status without leaving your tool of choice
- Self-service KB deflection before a ticket opens
- One view for every request you've ever submitted
Admins
Full control.
- Org and department isolation enforced at the DB layer
- Agents never see tickets outside their team
- Audit trail for every privileged action
- Automation rules without writing code
Security
Tenant isolation is not a feature — it's the foundation.
Every record is scoped by organization with row-level security. Roles are stored separately from profiles to prevent privilege escalation.
Row-level security
Policies on every tenant table.
Role separation
Roles in their own table, never on profiles.
Domain-restricted SSO
Vizx is locked to @vizxglobal.com and @vizxcorp.com.
Audit log
Every privileged action is recorded.
Ready to move IT off email threads?
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